Client Overview
A growing salon and spa chain with 5 locations and 40+ service providers. They were managing bookings through phone calls, WhatsApp messages, and spreadsheets, causing constant scheduling conflicts and missed appointments.
The Challenge
No-shows were costing them 15% of revenue. Double-bookings happened weekly, frustrating both staff and customers. Management had no visibility into performance across locations. Staff spent 3+ hours daily just managing the schedule.
Our Solution
We built a custom booking platform with online scheduling, automated SMS/WhatsApp reminders, a customer loyalty program, and a staff management dashboard. The system integrates with their POS for seamless payment tracking and includes analytics for occupancy optimization. Customers can book, reschedule, and pay online, while staff get a mobile app for their schedules.
Tech Stack
Results
Automated reminders work
No more manual scheduling
Better occupancy optimization
I can't believe we managed without this system for so long. Our staff are happier, our customers love the convenience, and I finally have visibility into how each location is performing.
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